Requested changes

Booking number:

Request type: Cancel Change

Description:

Booking confirmation

If you cancel before the cancellation deadline your deposit will be refunded.

Booking number:
Password:
Name: ,
Address: ,  
Email:
Mobile number:

Rom: Small single room
Single room, bathroom
Double room, bathroom
Big dbl room, bathroom
Twin room, bathroom
Family room, bathroom
Single room
Double room
Period: to

Price: NOK ,-
Paid: NOK ,-
Balance: NOK ,-

Check-in information

When you arrive at Citybox log in to the check-in terminal using your booking number and password. Use one of these payment cards to pay the outstanding balance:

NB! The terminal does not accept cash and will ask for a PIN code for all card types.

The terminal prints a receipt, and you can then check in to obtain the keycard to your room. Your room will be available from 4pm at the latest on the day of arrival (reception opens at 9am, and you are welcome to leave your luggage if your room is not ready).

You must check out by 12 noon on the day of departure. If you would like to extend your stay, you can do so using the check-in terminal. Your booking can be amended up until 4pm on the day before your arrival.

Welcome to Citybox and Bergen!

Terms and conditions for alteration and cancellation

You are free to cancel or alter reservations up until 16.00 monday-friday and 15.00 saturday and sunday on the day before your scheduled date of arrival. After this time, you cannot change or cancel your reservation via the Citybox Web sites. Compensation for rooms that are not used will be calculated according to the following practice (applies for individual guests):

A) Standard basic rule
In the event of a no show, the guest will be charged the price of the room for one day.

B) Late cancellation
If a room booking is cancelled later than 16.00 (15.00) on the day before the scheduled date of arrival and if the room cannot be rented out to another guest, the guest who originally booked the room will be charged the price of the room for one day.

Where to find us

Citybox is located in the heart of Bergen, within walking distance of the bus and train stations and the stop for the airport coaches, which take around 30 minutes to drive to/from the airport.

Citybox
Nygårdsgaten 31
(Main entrance from Strømgaten)
N-5015 Bergen

Phone: +47 55 31 25 00
E-mail: post@citybox.no

Organisation no.: 989 838 741

Terms and conditions for alteration and cancellation

You are free to cancel or alter reservations up until 4 pm monday-friday and 3 pm saturday and sunday, on the day before your scheduled date of arrival. After this time, you cannot change or cancel your reservation. Compensation for rooms that are not used will be calculated according to the following practice (applies for individual guests):

A) Standard basic rule

In the event of a “no show”, the guest will be charged the price of the room for one day.

B) Late cancellation

If a room booking is cancelled later than 4 pm (3 pm) on the day before the scheduled date of arrival and if the room cannot be rented out to another guest the guest who originally booked the room will be charged the price of the room for one day.

All alterations and cancellations must be made by sending an e-mail to Citybox.

Obligations and responsibility of Citybox guests

Agreements concerning hotel room reservations are binding on both parties.

Guests are obliged to provide correct contact information when making their bookings. In addition, pursuant to requirements from the authorities, all guests are obliged to complete a registration form accurately and correctly, and then to leave this form in a clearly visible place in their room on departure.

It is not permitted to give key cards to anyone other than the person(s) registered as the guest(s) in the room. The maximum permitted numbers of guests per room are: 1 in single rooms, 2 in double rooms and 4 in family rooms.

During their stays, guests are obliged to abide by the hotel regulations as well as the rules and regulations laid down by the authorities. There is a copy of the hotel regulations in each hotel room.

Hotel guests and others who visit the hotel must not subject other hotel guests or people who live nearby to disruption, disturbances or danger. Guests who fail to live up to these obligations can be expelled from the hotel without any claim to compensation of any kind.

Hotel guests are legally and financially liable for any damage they, with or without intent, may cause to the hotel or any injury they may cause to a third party, including but not limited to destruction of property or removal of property from the hotel without permission.

Pets are not permitted at the hotel.

Smoking is not permitted at the hotel. Smoking in the rooms or the hallways will trigger the fire alarms. All costs linked to any such triggering of the fire alarms will be charged to the person(s) who caused the triggering of the alarms, or to the contact person linked to the booking of the room.

Obligations and responsibility of the hotel

Payment of deposit for rooms cancelled within the deadline will be refunded.

In the event that the hotel, for reason beyond the control of the hotel, is unable to provide the guest with a room that he or she has already booked and paid for, the hotel shall be entitled to provide said guest with accommodation at another local hotel and at no extra charge. The hotel is obliged to inform the guest in question of such changes and arrangements without delay.

The hotel rooms will be cleaned on the departure of the guest(s), but not during short stays unless cleaning has specifically been booked and paid for by the guest(s). During longer stays, the rooms will be cleaned once a week.

Pursuant to Nordic legislation, the hotel is responsible for its guests and their possessions, but only to the extent that any damages or injuries are the result of intentional actions or of negligence on the part of the hotel staff. In the event that a guest should wish to claim such intent or negligence on the part of the hotel staff, said guest shall be required to prove such in each and every case.

In the event that a guest should wish the hotel to take on greater responsibility for his or her valuables, he or she can request that the hotel accept such for safekeeping. The hotel shall be entitled to set reasonable conditions for accepting such a request.