Booking Terms
You are free to cancel or alter individual reservations (up to 5 rooms) until 3 p.m. one day prior to your scheduled date of arrival. After this time, you cannot change or cancel your reservation. Compensation for rooms that are not used will be calculated according to the following practice (applies to individual guests):
A) Standard basic rule
In the event of a “no-show,” the guest will be charged the price of the room for one day.
B) Late cancellation
If a room booking is cancelled later than 3 p.m. one day before the scheduled date of arrival, and if the room cannot be rented out to another guest, the guest who originally booked the room will be charged the price of the room for one day.
All alterations and cancellations must be made by sending an e-mail to Citybox Hotels or through your “My Page” as a Citybox Friend.
For group reservations (more than 5 rooms) different terms apply. Please contact us if you need additional information.
C) Non-refundable bookings
Pre-paid bookings are non-refundable, regardless of you cancel your booking or not.
Agreements concerning hotel room reservations are binding on both parties.
Guests are required to provide correct contact information when making their bookings.
It is not permitted to give key cards to anyone other than the person(s) registered as the guest(s) in the room. The maximum permitted number of guests per room is 1 in single rooms, 2 in double rooms, and 4 in family rooms.
During their stays, guests are required to abide by the hotel regulations as well as the rules and regulations laid down by the authorities.
Hotel guests and others who visit the hotel must not subject other hotel guests or people who live nearby to disruption, disturbances, or danger.
Hotel guests are legally and financially liable for any damage they, with or without intent, may cause to the hotel or any injury they may cause to a third party, including but not limited to destruction of property or removal of property from the hotel without permission. We reserve the right to charge companies and or guest’s card guarantee to cover such damages.
Pets are permitted at the hotel (on request!) for a surcharge of, surcharges vary from hotel to hotel.
Smoking is not permitted at the hotel. Smoking in the rooms or the hallways will trigger the fire alarms. All costs linked to any such triggering of the fire alarms will be charged to the person(s) who caused the triggering of the alarms or to the contact person linked to the booking of the room. This also applies to E-cigarettes and vapes. Smoking will result in eviction and a fine, the amount varies from hotel to hotel.
Photo identification must be presented at check-in upon request. Minors under the age of 18 do not have access to Citybox Hotels without adhering to adults.
Guests who fail to live up to these obligations can be expelled from the hotel without claim to compensation of any kind. The hotel is entitled to refuse bookings they deem inappropriate, and that includes what we deem inappropriate behaviour towards staff.
In the event that the hotel, for reasons beyond the control of the hotel, is unable to provide the guest with a room that has already been booked and paid for, the hotel shall be entitled to provide said guest(s) with accommodation at another local hotel and at no extra charge. The hotel is obliged to inform the guest in question of such changes and arrangements without delay.
Housekeeping is done after check-out and during longer stays. Extra cleaning can be ordered for a small fee. Contact the Host Office for more information.
Pursuant to local legislation, the hotel is responsible for its guests and their possessions, but only to the extent that any damages or injuries are the result of intentional actions or negligence on the part of the hotel staff. If a guest should wish to claim such intent or negligence on the part of the hotel staff, said guest shall be required to prove such in each and every case.
In the event that a guest should wish the hotel to take on greater responsibility for valuables, the guest can request that the hotel accept such for safekeeping. The hotel is entitled to refuse such a request.
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